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What Makes Us Different

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Extreme Makeover - Home Edition

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What Makes Us Different

The cleaning services we offer are not like a commodity whereby the product is the same from all sources and only the price differs.  Not all cleaning companies are the same and while price may be one of the differences, experience, customer service, the end-product and follow-up are among the biggest differences.  We are unique because we are experienced.  We started cleaning windows in 1991, and have added additional services since then.  By hiring only experienced personnel, continually training them, offering incentives based on customer satisfaction and with feedback from our customers we have become the best-of-breed in what we do.

Our customers and employees come first, and the result is customers who use our services year after year.  We take extra steps such as:

• Removing our shoes or wearing booties when entering a home.
• Covering and protecting belongings when necessary and/or as requested, i.e. delicate flooring, window surrounds, etc.
• Our employees are very detail oriented.  We go the extra mile as if we were cleaning our own homes.
• We use the highest quality professional cleaning equipment.
• We mail surveys to every customer within 30 days of service to get feedback on how we did.  Among other questions, we ask if you would use our services again and recommend us to others.  We receive back about 50% of the surveys we send out, and of those we average over 99% who indicate they would answer “yes” to both questions.
• We don’t send just anybody in your house. Our employees are background checked and drug-tested by Pre-employ.com before they are hired, and work with a senior employee to confirm their experience before they work on their own.  However, the last time we hired a new employee was March 2005.  Our   employees have been with us for several years and service the same clients year after year.  
• We recognize our employees are our greatest assets.  Our employees are experts who are thorough and efficient.  They treat customers as they would want to be treated.  In return, our employees are rewarded with health benefits and bonuses based on customer satisfaction.
• Our employees are covered by workers’ compensation insurance to protect them in the case of injury.  Since this represents a considerable expense due the dangerous nature of what we do, competitors who do not protect their employees can offer services to you for less.  However, if you hire someone to come into your house and they are injured, you are responsible by statute for their injuries if they do not have their own workers’ compensation insurance.  Read this interesting story: http://www.constructionweblinks.com/Resources/Industry_Reports__Newsletters/20080218/cali.html

We carry a $1,000,000 general liability and automobile insurance policy, and a $10,000 service bond, in addition to the bond required by the Contractors License Board.  Click here for copy of our insurance certificate.
 
We are really licensed!  Many advertise they are licensed, but they only have a municipal business license which provides absolutely no assurance that they operate by any special code of conduct, have liability insurance or, more importantly, have workers’ compensation insurance.  In addition to having several municipal business licenses, we are licensed by the California Contractors State License Board and adhere to the code of conduct, ethics guidelines and insurance requirements set by the Board.  This also provides you with an established grievance process if you are unhappy with our work.  You can verify our license by clicking here and entering our license number 841230.

We love what we do and want to keep doing it!  Nothing is more satisfying than calling a client who has just had their windows cleaned and hearing, “Wow!  I didn’t realize what a difference clean windows make!  Great job!  Thank you!”  This is what keeps us motivated.

These are just a few of the reasons why we are different.  Once you try our services, you too will recognize why we are unique!

What Makes Us Different